Newegg Global is a cross-border selling program designed to make it easy for you to sell products to new customers from around the world. Qualified sellers can list their products across 17 countries. You will also have access to a number of tools from fulfillment to marketing that enables you to quickly scale with ease.
ASIA
MIDDLE EAST
EUROPE
OCEANIA
LATIN AMERICA
How it Works
1
Login to your Seller Portal
2
Setup your preferred international shipping method (local fulfillment centers, Shipped by Newegg, or utilize existing fulfilment centers)
3
Define your international shipping rates, return policy, return address and customer contact information
4
Select which products you want to sell internationally
* For a detailed step-by-step guide, refer to this document.
** If you do not have an existing marketplace seller account, please apply here.
Commission Rates
| Product Category | Types of Products | NeweggGlobal Commission Rate |
|---|---|---|
| Apparel & Accessories | Sunglasses, shoes, wallets | 15% |
| Appliances | Refrigerators, vacuums, coffee machines | 12% |
| Arts & Crafts | General crafts, printmaking, pottery, ceramics & sculpting | 13% |
| Auto & Hardware | Car electronics, parts & accessories, tires | 12% |
| Baby | Health & safety, strollers, apparel | 15% |
| Bags & Luggage | Travel, business cases, backpacks | 15% |
| Beauty | Shavers, skincare, fragrance | 14% |
| Books, Media & Entertainment | Textbooks, new & used books | 13% |
| Camera & Photo | DSLR, point & shoot, lenses & accessories | 10% |
| Cell Phone Accessories | Cases, cables, wired headsets & speakers | 13% |
| Computer Hardware | Notebooks, desktop PCs, monitors | 10% |
| Consumer Electronics | Tablets, LED TVs, audio | 10% |
| DVD & Videos | Popular titles, collections, greatest hits | 12% |
| Health & Personal care | Vitamins, supplements, hygiene | 14% |
| Home & Living | Vacuums, furniture, cookware | 14% |
| Home Improvement | Home automation, portable generators, power tools | 14% |
| Musical Instruments | Microphones, PA speakers, electric guitars | 12% |
| Office Supplies | Gaming chairs, office furniture, ink & toner | 13% |
| Outdoor & Garden | Grills, pool supplies, outdoor heaters | 14% |
| Pet Supplies | Dog training aids, fish care, cat furniture & scratchers | 13% |
| Software | Business & personal finance, operating systems, PC games | 15% |
| Sporting Goods | Cardio equipment, bikes, binoculars & telescopes | 14% |
| Toys Games & Hobbies | Drones, RC, learning & educational | 12% |
| Unlocked Cell Phones | iOS, Android, Windows | 8% |
| Video Game Consoles | Xbox One, Playstation 4, Nintendo Wii | 8% |
| Watches | Men's, women's, smart watches | 14% |
| Other | 15% |
*All categories are available for refurbished and some for used.
*For domestic commission rates for US sellers, click here. For International seller commission rates for US sales, click here.
*For sellers looking to sell into China, please reach out to your category manager or fill out our contact form as rates will differ.
Some categories require approval before selling on Newegg.com. Contact your category manager or account manager for approval, or contact our seller service team at MarketplaceSupport@newegg.com.
Commission rate applies to all international (non-U.S.) orders received on Newegg.com, effective 5/31/2017, and may be subject to change.
International commission rate is an all-in rate which includes all payment processing, fraud, currency conversion, Duties and Tax calculation and other related transactional cost for processing international orders.
Newegg Simplifies Fulfillment
Getting your products to customers promptly is an important part of creating a great buying experience.
You can ship products directly to customers using your preferred carriers, as long as you have the ability to ship the package internationally and deliver the order within the committed delivery time.
You can utilize Newegg’s order fulfillment service that saves you time and money. Newegg picks, packs and ships the order straight to customers internationally on your behalf. Newegg also handles return and customer services for SBN orders.
For more information and rates on SBN, see here
Save Money
Leverage our vast logistics resources to pass those savings on to you. You’ll enjoy money-saving advantages by avoiding costs associated with warehousing, shipping, packing, and insurance.
Save Time
The scale and efficiency of our logistics allows us to quickly ship large volumes of packages in a shorter amount of time. We ship 99.6% of our orders within 24 hours, which gives you the peace of mind and time to focus on growing your business.
Increased Sales
SBN partners also enjoy special priority to participate in Newegg’s Merchandising campaigns. In addition, SBN products will display a special logo which will ensure your customers the confidence, trust, and reliability associated with Newegg.
Multi-Channel Fulfillment
Newegg’s Multi-Channel Fulfillment service is geared toward the vast array of merchants selling on multiple channels. With our state of the art order fulfillment facilities across the country and world class logistics, the Shipped By Newegg (SBN) service will offer you the flexibility to fulfill all your orders from one central point.
Customer Service & Return
Newegg has set high standards for itself and sellers when it comes to customer service. Providing excellent customer support on orders and returns is one critical part of it.
For items shipped by seller (including orders shipped through the Newegg International Shipping Program), you are responsible for customer service in general. For any inbound customer inquiries or questions regarding your product listings and orders, we require that you respond to all messages within 48 hours or before the end of the next business day, whichever comes first. Regarding returns, all Global returns and refunds will be handled through Newegg Return Service. This mandatory service ensures customers with a uniform and quality return experience throughout all countries. In a further effort to standardize return policy across all regions, Newegg requires that returns on all products fall within 30 days from invoice date or 15 days from delivery date, whichever comes later. International returns will only be covered by refund and customers will not be provided with an option for replacement. Sellers will have the ability to modify their own return policy with customizable restocking fee range of up to 30%. Once Newegg receives the returned goods, our team will inspect, grade the package, and take appropriate action including: approval or denial or return, issuance of refund, consolidation of returned merchandise back to US return center, and/or dispose of goods at sellers behest. There is no additional cost for sellers other than the inventory disposition fees. All customer inquiries regarding the order return should be directed to Newegg Customer Service.
When you use Shipped by Newegg (SBN), Newegg will provide 24-hour customer service on your behalf in the local language of the relevant market the customer is coming from. Newegg Return Service is automatically available for all SBN orders. Localized language support for customer service and return processing (local return address only available in selected international markets in the future) on international orders ensures your customers are taken care of. These features not only deliver a seamless shopping experience for your customers, but allows you to scale your business globally with ease.
Get your listings seen
When expanding your business internationally, Newegg knows that getting your products seen and converting sales is a priority. As a valued Newegg Seller, you have access to a number of marketing and merchandising tools that enable you to reach across borders effectively. For example, leveraging sponsored product ads to drive product visits while running promotional campaigns on that same product is one way of maximizing your reach. Newegg simplifies implementing a multichannel strategy such as this by putting together a category, account, and marketing manager that can coach you on best practices as well as assist in crafting a tailored campaign package that meets your goals. Learn more
Newegg Global FAQ
What is Newegg Global?
Newegg Global is a cross-border selling program designed to make it easy for you to sell products to new customers from around the world.
Whether you are new to selling globally or an experienced cross-border seller, our program is designed to give you the ability to sell to markets that make sense for your business and scale its growth overseas.
Newegg has identified key markets that are cross-border friendly, starting with 20 countries now available to qualified sellers.
If you are an existing seller on our marketplace, Newegg Global selling program is available to you today. See our Newegg Global Setup Guide*, for simple steps to get started.
If you’d like to sign up to become a seller on our marketplace, please apply here.
Is there a fee to join Newegg Global?
There is no fee to join Newegg Global. For Newegg Global commission rates, please refer to the Commission Rate section.
Who is eligible to participate in Newegg Global? How do I sign up?
If you are an existing seller on our marketplace, Newegg Global selling program is available to you today. See our Newegg Global Setup Guide*, for simple steps to get started.
If you’d like to sign up to become a seller on our marketplace, please apply here.
Newegg is an invite-only marketplace, all applications will be reviewed and an invitation will be extended to qualified sellers.
What are my options for shipping?
Shipped by Seller – You can ship products directly to customers with your preferred carrier, as long as you have the ability to ship the package internationally and deliver the order to the customer within the committed delivery time. Below are some commonly used international shipping carriers.
- UPS
- FedEx
- DHL
- EMS / Postal
We require all packages are trackable during transit and to be shipped with Customs Duties and Taxes prepaid (Delivered Duty Paid, or DDP), to ensure timely delivery and better shopping experience for international customers. Be sure to take this into consideration when setting up your shipping rate table.
Shipped by Newegg (SBN) – You can utilize SBN, Newegg’s award winning order fulfillment service to save time and cost. Newegg picks, packs and ships the order straight to international customers on your behalf.
Newegg also handles return and customer services on SBN orders.
Newegg’s rates are typically more than 17% lower when compared to similar fulfillment services offered by other marketplaces, and we have not raised costs to our sellers since the program’s inception four years ago.
For more info and rates on SBN, see here.
Stay tune for more announcements of new shipping services soon to be available. It is our goal to reduce the complexity of international shipping for you as you take your business beyond borders.
How are Customs Duties and Import Taxes calculated and charged?
Newegg will calculate and charge customer for Customs Duties and any applicable taxes at time of order checkout. If you are shipping the order directly to the customer, Newegg will remit the full amount back to you during regularly scheduled payments.
If you are the party shipping the order, make sure the outbound package is shipped with the proper customs labels and clearance forms to ensure smooth delivery to customer. If packages are held or delayed through the customs clearance process, you as the shipper of record are responsible for contacting the appropriate customs agency and to notifying the customer of any delivery delays.
Are there any items that are prohibited from international shipping?
As a seller participating in Newegg Global selling program, you are required to comply with and are subject to all applicable laws and regulations of the origin countries of the products as well as the destination countries for the orders.
Since most of the international shipping carriers are utilizing dedicated air transportation or commercial airline for shipping goods internationally, commonly prohibited items for air transportation such as illegal or hazardous items are restricted. Certain restrictions are also placed on the size and weight of the items depending on the shipping modes and the carrier you choose.
Any item that is prohibited from being sold on Newegg Marketplace cannot be shipped internationally through Newegg Global. You can see the complete list here.
As a best practice, before you select additional countries to sell into, you should research and understand whether your products are appropriate for the destination country, and ensure that you comply with all laws and importing regulations for that country. In addition, check to make sure your product specification, including voltage and plug compatibility in electronics and appliances for example, are suitable for usage in the intended country. Other considerations include varying sizes and standard measurements between countries when it comes to apparel, and home furnishing, as well as ingredients in cosmetics and beauty products.
How do I manage international returns?
All Global returns and refunds will be handled through Newegg Return Service. This mandatory service ensures customers with a uniform and quality return experience throughout all 50+ countries. In a further effort to standardize return policy across all regions, Newegg requires that returns on all products fall within 30 days from invoice date or 15 days from delivery date, whichever comes later. International returns will only be covered by refund and customers will not be provided with an option for replacement. Sellers will have the ability to modify their own return policy with customizable restocking fee range of up to 30%.
For all products that are fulfilled through Ship by Seller and Ship by Newegg, Newegg will be the party responsible for approving and processing customer returns on your behalf.
Here’s how it works:
- To initiate a return, customers need to log into their customer account and initiate return request via online return portal.
- Based on date of return request and return reason, Newegg will accept or deny returns and will offer options for return shipping either paid by Newegg or by the customer.
- Upon receiving the returned merchandise, Newegg return team will inspect, grade the package, and take appropriate action including:
- Approve or deny the return. If approved, Newegg will issue the refund, consolidate and ship the returned merchandise to a U.S. return center. The seller will be notified by Newegg that a return has been processed. Seller will need to coordinate with Newegg Marketplace Seller Services team and Marketplace Logistics Service team for return inventory disposition. For more information regarding disposal fees, please refer to Newegg Return Service details.
- Seller will not be charged for the processing and return of the product. Seller is only responsible for the inventory disposal fees.
Who handles customer service?
Shipped by Seller:
For items shipped by seller, you are responsible for servicing and communicating with the customer. For any inbound customer inquiries or questions, we ask that you respond to all messages within 48 hours or before the end of next business day, whichever comes first. We do recommend a 24 hour response time to all customer messages, as your response time does impact your overall Seller Performance Measurement, for more info see here.
If a customer’s inquiry or question is not addressed within the allowed response time period, Newegg customer service will step in as necessary to respond to or resolve the issue at our discretion on your behalf.
You are not required to have a local customer service support by phone, as long as you have a valid customer service e-mail address in which customer can reach you and receive timely responses from.
Shipped by Newegg
Newegg will provide 24-hour customer service on your behalf in local languages through email and chat, with selective countries offering local language phone support. Newegg return service is automatically provided on all SBN orders.
With local language customer service and return processing (local return address in selective countries), you can be sure that customers are provided with world-class customer service. Newegg simplifies international customer service, so you can focus on growing your business.
